Privacy Policy

At OrdMeal, we take privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to that data.

OrdMeal is a restaurant ordering software service operated by Travasoft Limited. If you use our website, book a demo, contact us, or use the platform, we may process your information in line with this policy.

1. Who we are

OrdMeal is operated by Travasoft Limited (company number 16541911), a company registered in England and Wales, with its registered address at 21 Saxon Road, London E6 3RZ. Travasoft Limited is the data controller responsible for your personal data. If you have questions about this policy or how your data is handled, contact us at contact@travasoft.co.uk.

2. What information we collect

We may collect the following types of information:

• Name
• Email address
• Phone number
• Business name
• Restaurant details
• Billing details
• Messages or enquiry information you send us
• Basic usage and device information when you use our website or platform
• Order-related and account-related data needed to provide the service

3. How we use your information

We use personal data to:

• Provide and operate the OrdMeal platform
• Respond to enquiries and demo requests
• Set up and support customer accounts
• Process billing and service administration
• Improve the website, platform, and support experience
• Keep records of service use and communications
• Meet legal, tax, and security obligations

4. Legal basis for processing

Where required by applicable law, we process personal data based on one or more of the following:

• To perform a contract
• To take steps before entering into a contract
• For our legitimate business interests
• To comply with legal obligations
• With consent, where consent is the appropriate basis

5. Cookies and analytics

Our website may use cookies and basic analytics tools to understand site usage, improve performance, and support essential functions. For more information, please see our Cookies Policy.

6. Sharing data

We do not sell personal data. We may share information with trusted service providers where needed to operate the website, provide the platform, process payments, host services, or support communication and security.

We may also share information where required by law, regulation, legal process, or to protect our legitimate interests.

7. International use

OrdMeal supports restaurants in France and the UK. Depending on how our services are hosted or operated, some data may be processed by service providers in different countries. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data retention

We keep personal data for as long as reasonably necessary to provide the service, manage customer relationships, meet legal requirements, resolve disputes, and maintain accurate business records.

9. Security

We take reasonable technical and organisational steps to protect data against unauthorised access, misuse, loss, or disclosure. No system can promise absolute security, but we work to handle information responsibly.

10. Your rights

Depending on the laws that apply to you, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Object to certain processing
• Restrict certain processing
• Request transfer of your data where applicable
• Withdraw consent where consent is used

To make a request, contact us at contact@travasoft.co.uk.

11. Complaints

If you believe we have not handled your personal data properly, you have the right to complain to a data protection authority. In the UK this is the Information Commissioner's Office (ICO). In France this is the Commission Nationale de l'Informatique et des Libertés (CNIL). We would also welcome the chance to address your concerns directly first.

12. Third-party links

Our website or platform may include links to third-party websites or services. We are not responsible for their content, privacy practices, or terms.

13. Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the date at the top of the page.

14. Contact

Travasoft Limited, 21 Saxon Road, London E6 3RZ. Company number 16541911. Email: contact@travasoft.co.uk.